PaperCut Premium Support

PaperCut licenses are all sold with standard e-mail support. The Premium Support option is aimed at customers who don't have a full-time network administrator and would like on-call technical advice, or large organizations where PaperCut will form an important part of the network infrastructure. In addition the package provides access to all upgrades at no extra cost.

The Premium Support option covering a 12 month period includes:

Upgrade Access

Access to all software upgrades during this time. For many customers this alone covers the cost of the premium support.

Priority Email Support

Receive access to our priority email support queue so your support issues are addressed over standard support.

Phone Support

Access priority phone support. You can call us any time during the time blocks allocated on the web site, or alternatively we can call you back at a pre-arranged time. Our developers carry mobile phones and take turns to man the support line.

You can also talk directly with our developers using an instant messenger like (MSN Messenger, or ICQ) or internet phone like Skype.

Single point of contact

A single PaperCut developer will be dedicated to your support to ensure continuity in resolving issues.

Remote Support

Remote support is optional but highly recommended. We will assist you with setting up "remote access" software such as Microsoft Terminal Server or VNC. This ensures we can quickly resolve issues in the minimum time possible.

Limitations:
Due to the low cost of the support package, "call back" telephone support need to be limited to USD $25.00. For most countries this adds up to over an hour of call time.